UFO Parfums Shipping Policy

Processing

Orders ship within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email when you order and a tracking number when it ships.

UFO Parfums is a one-person operation: every bottle is made, packed, and shipped by hand. During launches, events, or busy periods, handling may take longer. If your order will be delayed, we'll email you with an updated timeline.

Shipping

We ship via USPS Ground Advantage to addresses in the contiguous United States (the lower 48), including PO boxes. Delivery usually takes 2–5 business days after shipping.

Because our fragrances contain alcohol, federal rules require them to travel by ground. For that reason, we can't ship to Alaska, Hawaii, US territories, or APO/FPO/DPO addresses, and we don't offer international or expedited air shipping.

Shipping cost: $8 flat rate per order.

Delivery issues

  • Damaged or leaking: email us within 7 days of delivery with photos of the bottle and packaging. We'll send a replacement at no cost.

  • Wrong item: email us within 7 days and we'll send the correct item and a prepaid label to return the wrong one.

  • Lost in transit: if tracking hasn't updated in 7 business days or shows delivered but you didn't receive it, email us and we'll file a claim with USPS and work with you on a replacement.

  • Wrong address: please double-check your address at checkout. We can update it only before the order ships. If a package is returned to us because of an incorrect address, we'll reship it once you cover the new shipping cost.

Returns

All sales are final. Because fragrance is a personal-care product, we can't accept returns or exchanges, or offer refunds, on opened or unopened items.

The only exceptions are damaged, leaking, or incorrect items, covered under Delivery issues above.

Contact

Questions about an order? Email ufoparfums@gmail.com with your order number.